Frequently Asked Questions
Everything you need to know about your ByGeorge experience.
What is your return and exchange policy?
We accept returns and exchanges on all unworn, unwashed items with original tags within 30 days of purchase. Please note that final sale items are not eligible for return.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping times vary by location.
Do you offer international shipping?
Yes, ByGeorge ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
How do I determine the right size for me?
Each product page features a detailed size guide. Since we curate items from various designers, we also provide 'Fit Notes' to indicate if a piece runs small, large, or true to size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.